1. Customer needs to submit the return form within three (3) working days after receiving the product and delivery must reach the sender’s address within ten (10) working days after submission of return (as per dated).
2. The return parcel must be attached with the return form copy.
3. Return is only acceptable with the following condition / criteria:
a. Received the wrong item in the package or;
b. The product is of manufacturing defect.
c. The product is a regular priced item (not applicable for sales items / free gifts).
d. The product is in the original selling condition and packaging along with all original accessories (including manuals, warranty cards, certificate of authenticity, etc) and any free gifts, vouchers received with it.
4. Return will be rejected if do not meet the above-mentioned criteria.
5. Delivery fees incurred for the return process will be at customer’s cost.
6. Products submitted for return will be replaced according to the initial order.
7. Return will not be reversed in monetary terms.